We recently noted an article over on NYT by Jodi Cantor cantor about the the impact of flexible hours, as well as this Quartz piece on “robo-scheduling.” Both articles talk about what a mess it becomes for employees when they are at the whimsy of their employer, moving around their hours to accommodate customer trends.
That’s great and all, but you’re going to burn through a lot of potentially good employees that way. Having been trained in Lean / Six Sigma / etc etc, I’m well aware of how powerful these sorts of tools can be. Doesn’t mean it’s the right call.
Here’s our take: giving employees flexibility is a positive thing. Here at Quantive we are comfortable having employees work on their own hours, and in whatever setting they are most comfortable. So as a practical matter, how’s it work? Well- that’s how. We focus on effective, open communication, and employees are task or project oriented. We’re happy with everyone’s work, and (I’d like to think) we have some pretty happy campers that work for us.
Turning an eye outside, we get a unique vantage point into many companies across many industries. Want to know a little secret? The ones that have expansive views on work place scheduling often have the happiest employees. And largest bottom line.
Update August 15th: Apparently Starbucks changed its tune. Fast work!