Dan Doran in Fortune Mag
Fortune Magazine published Dan Doran‘s thoughts on customer service and business value. Thanks to Mike Wood for the interview.
“Customer service is often a direct view into the heart of a company…Clients that feel loved often translate into a loyal following of brand evangelists. Done right, that following can correlate back to increased revenues and an improving bottom line. Of course, done wrong, a bad customer experience can have a massive negative impact.”