A Look at Post-Pandemic Business Recovery Through 2022

For business owners, staying in tune with the seasons requires focus, foresight, and planning. That focus is analogous to informed predictions that meteorologists make with the advantage of science and experience—helped along by weather satellites and radar. Sometimes they get it wrong as low-pressure areas linger longer, and that one-inch snow prediction becomes a blizzard. […]

Dan Doran in Fortune Mag

Fortune Magazine published Dan Doran‘s thoughts on customer service and business value. Thanks to Mike Wood for the interview. “Customer service is often a direct view into the heart of a company…